CLEAN STAY PROMISE

We closely monitor and follow guidelines from the CDC and local health departments.

We take standards for hygiene and cleanliness very seriously and are adding additional steps to surpass the standards set forth for our industry. We will continue to monitor and adjust our services and offerings based on industry and regulatory directives.

If you wish to thank our team for their work, you can do so digitally in under a minute. To securely leave a tip, please go here. 100% of this amount is distributed to the team members.

Below are specific areas we are addressing throughout the guest experience within our hotel:

Arrival

• Staff is sanitizing check-in items (i.e. room keys, credit card terminals, pens and registration desk).
• Appropriate signage will be prominently displayed outlining proper guidelines throughout the hotel.

Public Spaces and Common Areas

• The pool is open, however, some furniture has been removed from pool deck to prevent gathering.
• All high touch areas (i.e. elevator buttons, door handles, hand rails, public bathrooms) are sanitized regularly.
• Hand sanitizer stations will be located throughout the hotel.

Registration Desk

• Sanitation services are located at the registration desk and throughout the property.
• Guests may request Personal Protection Equipment (PPE) PPE at the reception desk

Guest Room

• Guest Rooms have been thoroughly cleaned and disinfected with industrial cleaners after each guest’s stay.
• There is a no-party policy. Quiet hours are from 10p to 9a. No outside visitors are permitted after 11pm.

Departure

• Guest check out will be available by phone, and receipts will be emailed to reduce congestion at the registration desk.

Our Cancellation Policy

We want our guests to make informed travel decisions and have peace of mind anytime you choose to visit us. Please review our cancellation policy:

• For a full refund, please cancel 48 hours before arrival date. Some packages and offers might have different cancellation policies. Please review your reservations for details.
• Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.

Have questions?

For general information or questions regarding our property, please email CHBN@girihotels.com or call 1 (603) 869 7777. Book with confidence knowing we take your health and safety seriously.